Working With Axial

We understand that you may have some questions about working with a financial advisor. Axial Financial Group is a bit different than your average financial advisor firm, so here are a few of the questions we hear most frequently from our clients.

You can view your account online at Investor360°. If you need further assistance, please call our office at 781-273-1400.

How is my money protected?

Securities in accounts carried by National Financial Services LLC, Member NYSE/SIPC, a Fidelity Investments company, are protected by the Securities Investor Protection Corporation (SIPC) up to $500,000 (including cash claims limited to $100,000). For details, please see www.sipc.org. NFS has arranged for additional insurance protection for cash and securities to supplement its SIPC coverage.This additional protection covers total account net equity in excess of the $500,000/$100,000 coverage provided by SIPC. Neither coverage protects against a decline in the market value of securities.

Where is your office located?

We have offices in Burlington, MA, Hyannis, MA, Marina Bay-Quincy, MA and Lynnfield, MA. Please click on the office nearest you for contact information and directions.

Who is your Broker Dealer?

All investment professionals must be affiliated with a Broker Dealer. Our independent Broker Dealer is Commonwealth Financial Network®. Read more about what this means to you.

How often will I receive account statements?

Active accounts will receive statements monthly. Accounts with no activity will receive statements quarterly.

Am I able to receive my statements electronically?

Yes, you may receive account statements or tax documents electronically or view them on to Investor360°. Please contact our office for more information.

Is it possible to suppress confirmations on trades or activity in my account so I will receive less mail?

Unfortunately, industry and Broker Dealer regulations do not currently allow us to suppress confirmations, but you may receive them electronically or log on to Investor360°.

What are your office hours?

We will have a member of our firm available to answer phone calls Monday through Thursday from 8:30 A.M.-5:00 P.M. ET and Friday 8:30 A.M.-4:00 P.M. ET. 

When I send you a check, to whom should it be made payable?

If depositing into an account held with Axial, please make all checks payable to “National Financial Services.”

Contact Us Today

We’d be happy to set up a free consultation with one of our trusted advisors to discuss your financial future.

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